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 I'll never buy another Polaris

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Grizz

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Posts : 465
Join date : 2010-06-06
Age : 75
Location : Midland, Pa.

PostSubject: I'll never buy another Polaris   Fri Jul 22, 2016 9:41 pm

My 2014 RZR 900 EPS LE
Safety Recall Notice, some 2013-2016 RZR vehicles
April 21, 2016
Replace Voltage Regulator, overheating, may pose fire hazard. Do not operate your vehicle
I have been at War with Polaris Minnesota Factory & Dealer, who claims no parts are available, I’m on the list since April 2016. I have a Case No. at Polaris Minnesota , talked to a Polaris Rep. Minnesota, who claim the Dealers are independently owned and operated. Dealer said they will call when they get part “Z-16-01-C Voltage Regulator” Polaris Minnesota  said hundreds & hundreds need replaced.

Just checked with local Dealer this week, I'm on the list, another month or so till part available, said parts come in very slow.
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Prairie Pounder

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Join date : 2010-02-05
Location : Go Bucks!

PostSubject: Re: I'll never buy another Polaris   Mon Jul 25, 2016 12:33 pm

My dealer had the same trouble getting parts. It took close to two months to get mine repaired. Our dealer is upset with Polaris also. The do-not-drive-recall came out before the parts were available. Then, there was a problem with the wiring harness on the replacement parts. That only made customers more upset. Poorly handled it would seem. Our dealer was very honest about parts availability. Initially, I was in no hurry to have mine repaired. I had no riding plans. When a July 4th ride presented itself, they got me in their schedule with the parts they had. That's more than I could have asked for. Sorry you are having a different experience, Grizz. Best Wishes To You Getting Your Machine Fixed!
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Grizz

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Posts : 465
Join date : 2010-06-06
Age : 75
Location : Midland, Pa.

PostSubject: Re: I'll never buy another Polaris   Mon Jul 25, 2016 9:54 pm

Thanks Prairie Pounder, it sure is upsetting no being able to ride the RZR. I wanted to ride
Susquehannock State Forest, Potter County - 43 miles of summer trail,another Club I belong to is having a ride here August 12-14, I guess I'll take my old trusty Honda Rubicon. This is 14 mi. from my cabin. The trails are really haul roads, but at least you get to ride, hope the dust isn't going to be too bad.
After all this trouble I wish I wouldn't of bought a Polaris RZR, I should of look at the Honda Pioneer 1000, I always had good luck with Honda
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Prairie Pounder

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PostSubject: Re: I'll never buy another Polaris   Wed Jul 27, 2016 12:33 pm

I'm with you on the Honda 1000. I did my absolute best to like that machine. Great engine. Likely to be very dependable. For trail riding though, I just couldn't see it. Limited suspension and a bench seat. Our dealer sells both Honda and Polaris. Even < they > told us, for what we wanted from a SXS, a RZR was easily the right choice. You should have heard my buds when our RZR, with 25 miles on it, had a do not drive recall. I heard every PoPo joke ever told by my Can Am and Yamaha buddies.  Laughing After getting it fixed we went to HMT with Sportsman and Mr Ed. That weekend we put on 200 miles. Wi-Fee and I really enjoyed ourselves. The only thing I would ask for, is that it be a little quieter. The engine revs pretty high.

As a side note, the connector trail between Rockhouse and Buffalo Mountain is really nice. There is plenty of fun switchbacks (think T31) to enjoy. From Gilbert to Williamson would be quite the ride. The problem would be getting < back > to Gilbert the same day. Not sure it would be possible. And still be fun. It would be well over 150 miles. That's a lot of trail for one day. If they were wide open Utah style trails, sure. Not mountain trails. We enjoyed our riding time and kicked around the idea of lodging on both ends the next time down.

Grizz, call your dealer and Sweet Talk Em! Good Luck!
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Grizz

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Posts : 465
Join date : 2010-06-06
Age : 75
Location : Midland, Pa.

PostSubject: Re: I'll never buy another Polaris   Wed Jul 27, 2016 3:17 pm

Just talked to Polaris Minnesota, they are shipping the part to Dealers as soon as they receive them. Probably from China. My dealer says his hands are tied, he doesn't have any parts " “Z-16-01-C Voltage Regulator” may be another month or so. Bye Bye Summer!!!!!!!!!
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Grizz

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Join date : 2010-06-06
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Location : Midland, Pa.

PostSubject: Re: I'll never buy another Polaris   Mon Aug 01, 2016 11:32 am

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Punisher

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Location : Ohio - Mud Country

PostSubject: Re: I'll never buy another Polaris   Wed Aug 10, 2016 7:47 pm

There are several different part numbers for the voltage regulators for 570 and 900 RZR and 2 distinct designs .
The 570 single cylinder and 900 twin cylinder Prostar motors are very similar and share parts.
The aluminum housing cooling fin style regulators like my 570 and some 900's cake with mud in the cooling fins and overheat eventually failing . They can also apparently get so hot they may short inside and catch fire.
The difference in part numbers for essentially the same regulator is the length of the harness I believe .
My 2012 570 RZR has this style regulator . So do a lot of the 900's .it had a very long harness.
It failed this past spring . I relocated the replacement one between my seats inside the cab instead of underneath in front of the LR tire where it was constantly caked in mud.
Cool air constantly flows through clean cooling fins
I would relocate your regulator and just ride it untill your replacement comes in .
It requires a bit of modifying to the plastic but is well worth it .


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Grizz

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PostSubject: Re: I'll never buy another Polaris   Thu Aug 11, 2016 6:54 pm

Thanks for the reply Punisher, That is a very good idea to relocate the Reg. I never looked at were it was located, but I will sure be moving it now that I know of a potential problem. I will bring this to the attention of my dealer & if he doesn't want to relocate the new regulator I will.
You would think these Polaris engineers & designers would be aware of this problem.

Thanks again, Grizz
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flipper

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PostSubject: Re: I'll never buy another Polaris   Mon Aug 15, 2016 12:46 pm

Punisher, does that VR get hot enough to burn your skin if you accidently touch it? I can see someone, (not me) accidently rubbing HER arm on it.
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Punisher

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Location : Ohio - Mud Country

PostSubject: Re: I'll never buy another Polaris   Mon Aug 15, 2016 1:45 pm

No it doesn't get that hot
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flipper

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PostSubject: Re: I'll never buy another Polaris   Tue Aug 16, 2016 11:25 am

I think that will be a winter project.
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Punisher

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Location : Ohio - Mud Country

PostSubject: Re: I'll never buy another Polaris   Tue Aug 16, 2016 12:07 pm

Here is another view showing where I cut/notched the removable plastic cover behind the seats

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Grizz

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Join date : 2010-06-06
Age : 75
Location : Midland, Pa.

PostSubject: Re: I'll never buy another Polaris   Wed Sep 07, 2016 3:18 pm

Finally I received the call, took my RZR in this morning for the Safety Recall Notice, replacement Voltage Regulator. Done in about 40 minutes they even unloaded & loaded my RZR, all ratchet strapped down & ready to go. Really had good service this time.
A long wait, April 21 till today Sept. 7
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flipper

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PostSubject: Re: I'll never buy another Polaris   Sat Sep 10, 2016 7:32 pm

Relocated my VR today. Figured I'd better since we're heading down to Bramwell next month. No worries in Utah with getting it caked in mud but West Virginia is a different story. Bolted mine to the oil dip stick cover. If I need to replace it on the trail, should be a snap.
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wacker

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PostSubject: Re: I'll never buy another Polaris   Tue Oct 25, 2016 11:23 am


*** FYI ***

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